Reservation Policy

Hotel Policies

Check in: 14:00 - 21:00 hours

Check out: 07:00 - 10:00 hours

Cancellation / Prepayment: 

All arrangements and payments must be made prior to arrival. A deposit of 100% of the first nights stay (including tax) must be made at the time of your reservation. Any additional expenses accrued while a guest may be paid in cash...US$ or Mexican pesos...or via credit card.

What happens if I must cancel?
Cancellation policy: We ask for 10-days notice to cancel a reservation; there is a $50 processing fee. This applied to each room booked if more than one room has been reserved. Within the 10 days, you are responsible for the room nights that we are unable to resell. A cancelation must be acknowledged in writing (email) for any refunds to apply.

Children and extra beds: 

  • Free! All children under 12 years stay free of charge when using existing beds.
  • Free! One child under 2 years stays free of charge in a baby cot.
  • There is no capacity for extra beds in the room.
  • Maximum capacity of babycots in a room is 1.
  • Any type of extra bed or crib is upon request and needs to be confirmed by the hotel.


Pets are not allowed.

Accepted credit cards: 

  • American Express, Visa, Euro/Mastercard, Discover
  • The hotel reserves the right to pre-authorize credit cards prior to arrival.